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  1. Notes/

Building Credibility for Trust

What behaviours promote credibility with the client.

  • Being open about what you do not know.
    • The thinking being ai is moving so fast that we can’t know all.
    • This is a risky move; client perceptions are easy to set.
    • Most effective if used once a fair bit of connection has been established.
  • Calling Risks early
    • This gives the impression that the consultant has encountered this before.
    • Gives the impression of being a trusted collaborator, if used well.

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